Don’t expect an employee to do an unfamiliar work if you haven’t invested in training them. It’s always better to have a form of training before integrating them in your workforce and even while they’re already doing the work they signed up for.
Here are some things that you could do to your employees for a better turnout with your training process:
1. Provide feedback. Show them results of the training to encourage them to perform better next time. If they’re not yet familiar with your process and if they are already familiar to motivate them to perform a lot better.
2. Give an example. Show how tasks are properly done especially with your new employees to set them up for success.
3. Let them put it into practice. Let the trainees do the task themselves right after the training to find out if they have absorbed the information and is able to do it on their own.
4. Provide Guidance. Constant supervision is also something that you should be striving for because without looking into your business process it would be hard for your business to progress.
5. Provide Intensive Training. This will drastically improve customer retention and sales. It will make your employees competent and reliable in the eyes of your customers.
6. Coach your employees. Give them constant feedback to give them the power to improve their skills and perform better in their jobs.
7. Encourage Self-Evaluation. Let your employees do a self-check after the training. This will help your employees empower themselves.
8. Benchmark it. Provide the standard for the employees to have a benchmark so that they will have a reference point of what’s acceptable and not acceptable.
9. Expect a learning curve. Give your trainees time to learn and internalize the new information. Don’t expect them to get it right the first time, remember that it takes time to master a new skill. Understand that there is always a learning curve and that trainees each have a different learning capacity and information absorption.
11. Follow through. Continue to encourage and train your employees and time you will reap the rewards.
12. Praise good work. Don’t forget to give them good feedback especially if your employees did a good job.
Remember to provide training to your old and new employees. Proper guidance will help them do their jobs well that will reflect in better performance, customer satisfaction and customer retention.